Totally Thomas' Toy Depot
1-800-308-4662
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Ordering Information
Products
Thomas the Tank Engine & Friends™
Bruder Toy Trucks and Tractors
Chuggington™ Wooden Railway
Calico Critters Dolls and Accessories
Riding Toys and More
Halloween and Dress-Up Costumes
Rainwear: Umbrellas, Raincoats, Boots
Playroom Favorites
More Toy Favorites

 

Terms of Service

All users of this site, by their use, agree to these terms of service. Customers are required to signify their agreement with these terms with a checkbox when they order using the online shopping cart.

Legal Disputes Any legal disputes arising from the use of totallythomas.com shall be adjudicated within the jurisdiction of the State of California.

Site Purpose The purpose of totallythomas.com is to function as product catalog and internet user interface to order the products offered for sale by Totally Thomas' Toy Depot.

Encryption of Customer Payment Information To secure critical customer data in transit, industry-standard SSL encryption shall be used to transmit such data from the customer.

Customer Data Customer data maintained by Totally Thomas, will consist of name, address, email and order information, excluding any credit/debit payment details.
Totally Thomas uses a third-party payment processor (Authorize.Net) to process all credit/debit card payments through our web site. Customers' card information will not stored on the premises or our server. Authorization for payment will be received from the payment processor at the time the order is received, but payment will not be finalized until the merchandise is packaged for shipment.
Users who do not purchase merchandise from us are subject to the data collection defined in the Privacy Policy.

Allowed Customer Activities Users may browse our site to read any public content and to order the products advertised therein.

Forbidden Activities Users may not use this site to:
a. copy images or content for their own personal or commercial use;
b. harvest email addresses for any purpose other than business communication related to a purchase or product inquiry;
c. attempt to read, copy, modify or hinder the product or customer database data or operation of the shopping cart or other server functions;
d. post unauthorized content of any kind;
e. attempt unauthorized access to the server of any kind.

Communication with Customers Communications with individual users shall use the public email addresses provided in totallythomas.com. In addition, customers may inquire, order and request service using our public telephone number(s) provided in totallythomas.com.

Product Pricing The pricing of products is at the sole discretion of Totally Thomas' Toy Depot. Prices on the web site may change without notice. Pricing errors, however, will occur on occasion; we encourage users to inform totallythomas.com of potential pricing errors or inconsistancies, so they can be corrected. Pricing of products on the internet may be different from the pricing in our brick-and-mortar store. If pricing information is incorrect or incomplete, we will contact the customer with the correct pricing information and obtain his/her agreement before completing the order.

Shipping Charges Our standard shipping tables are intended to cover the average cost of shipping products to our customers, including the handling, packaging, research, and use of shipping services. Drop shipping direct from suppliers may be used. If the customer selects the Shipping Quote option, quotes will be provided and agreement obtained with the customer before we complete the order.

Shipping Problems
a. If your package fails to arrive within a resonable time, contact totallythomas.com with that information so we may address the issue promptly.
b. If your package arrives with external damage that may have resulted in damage to the contents, do not open the package. Refuse delivery from the shipping company (Contact them if the package was delivered in your absence.) Then, notify totallythomas.com what happened and we will arrange replacement, refund, or credit, as required.
c. If the product arrives with hidden damage (not indicated by damage to the shipping package,) contact totallythomas.com, as soon as possible so we can address the issue. Save all packaging. We will not be liable for return shipping charges on items returned to us for damage, if totallythomas.com has not had an opportunity to address the problem first.
d. No refunds will be made for delivery service failures of our carriers caused by inclement weather or other Force Majuere Events. "Force Majeure Event" shall mean any event beyond our carrier's control, including but not limited to: acts of war, terrorist acts, governmental orders relating to the foregoing, the application of security regulations imposed by a government, embargoes, acts of public authorities acting with actual or apparent authority, insurrections, riots, sabotage, natural disasters (including earthquakes or floods), acts of God, labor disputes (including strikes, lockouts, job actions or boycotts), fires, explosions, failure in electrical power, heat, light, air conditioning or communications equipment, or disruptions in air or ground transportation networks.
Product Returns Product Returns for exchange, credit or refund will be allowed within 30 days from receipt of product. Unless damaged or defective, returned product must be unused, in resalable condition and in it's original retail packaging to be eligible for refund or exchange.
Damaged or Incorrect Merchandise must be reported within 5 days of receipt.
Prior to returning the goods, call Totally Thomas for return instructions. You will be issued a return Authorization Number. Returns without a valid Return Authorization Number will not be accepted. Handling and freight charges are non-refundable. If merchandise that qualifies the order or item for free shipping is returned or refused, the purchaser will be refunded fhe cost of the merchandise returned less the cost of all shipping costs incurred. For exchanges we pay outbound shipping charges for replacement items.


Copyright © 1995 - 2012 Totally Thomas, Inc. All Rights Reserved.