|Our Online Ordering System (Shopping Cart)|
was introduced for the convenience of our customers.
To View or Adjust your Total Order: At any time, click on View Cart/Checkout
To Select for Purchase: Click on Add to Cart (or Add Me, in some places) below or next to the price of the selected item. This will open an Add Item page (if the product has options) or the Shopping Cart page, with all your selections displayed.
To Set Quantity: Enter quantity to buy and Click on Recalculate the total
To Complete your Order: (Checkout) Click on Secure Check Out
To Resume Shopping" Click on Shop some more
To Empty your Cart: Click on Empty the cart
The online Shopping Cart offers only Secure Check Out. We require the use of the encrypted Secure Check Out to protect your personal information. You may select to order without sending credit information online as an option in the ordering process. This would require a follow-up communication to complete the transaction.
Our Shopping Cart has a limitation which may prevent its use on some browsers: It uses a cookie (data stored on user's computer) to remember the current state of the user's shopping cart (but not personal data). If your browser has Cookies disabled, the shopping cart will not work properly. This can be corrected temporarily by enabling Cookies on your browser for the duration of your transaction. If this is a problem for you, please order by telephone, or fax, as described below.
Ordering By Telephone
Ordering By Mail
|For fastest service, order by telephone.
|CALL TOLL FREE|
from anywhere in the U.S.
|For orders placed outside the U.S. call 1-858-673-0300.|
|Sales lines are Open:|
|Mon - Fri
||8am - 9pm
||9am - 8pm
||11am - 6pm
|or Fax 24 hours a day|
Use our Order Form!
Ordering By E-Mail
Order Forms can be mailed to:|
|Totally Thomas' TOY DEPOT|
Rancho Carmel Plaza
11860 Carmel Mtn Rd, Suite 212
San Diego, CA 92128
|Orders can be sent to Toy Depot by E-Mail at: firstname.lastname@example.org |
Be sure to include the Item Number, Description and Price for all merchandise, your mailing address and payment info, and please add your daytime/evening phone number! Please use our Order Form as a guide.
Shipping and Handling
|We gladly accept VISA, MasterCard, Discover, American Express, certified checks and money orders. Personal checks are also welcome, but may delay your order as they will be held for bank clearance. A $6.50 per carton fee is charged on all C.O.D. orders. Certified checks or money orders only (payable to Toy Depot), will be accepted for your C.O.D. delivery.||Sales Tax
|California residients please add 7.5% sales tax.|
Currently we are offering free ground delivery within Continental USA on orders greater than $79. Our normal shipping rates (below) apply to orders up to $79.00.
|For Orders Shipped Within Continental U.S.*
|$0.01 TO $19.99||$6.95
|$20.00 to $29.99||$7.95
|$30.00 to $49.99||$8.95
|$50.00 to $79.00||$9.95
|$79.01 & up||FREE!
|*Rates are for UPS Ground deliverable addresses only.
|Some very large or heavy items require additional shipping charges. These charges are shown in parenthesis following the product description in the catalog or price list. On a few items, we cannot determine shipping charges in advance and indicate this with a Request Quote link to order.
|Express Delivery is available
Please call for details.
|For Orders Shipped Outside Continental USAPlease call or fax for a quote on shipping charges. We will respond to online orders with a quote on shipping options.|
Duties and taxes, if any, are the responsibility of the purchaser, and are not included in the purchase price. Any duties or taxes billed to us will be automatically rebilled to the purchaser.
|Free Shipping offers apply to Continental USA Ground-deliverable addresses only and explicitly exclude HI, AK, Military PO Boxes, US Territories & Possessions, and International destinations. Additional shipping charges may still apply on selected large or heavy items.
Damaged or Defective Merchandise
|If, for any reason, you are not fully satisfied with any item, please return it to us within 30 days from the date you receive it. We will make any changes you like, including any exchange, credit your account, or refund. Please call for return instructions. Handling and freight charges are non-refundable. If merchandise that qualifies the order or item for free shipping is returned or refused, the purchaser will be refunded fhe cost of the merchandise returned less the cost of all shipping costs incurred.
For exchanges we pay outbound shipping charges for replacement items.
|If your package shows signs of external damage, refuse the delivery. When the shipment is returned to us, we will send you a replacement. If you receive defective or incorrect merchandise, please call us within 5 days for a return authorization.
Totally Thomas' Toy Depot is a full-service toy store featuring a large assortment of specialty and developmental toys and products. Established in 1992, we are famous for our huge selection of Thomas the Tank Engine and Friends™ trains and accessories, but that is only one section of our store. We gladly do phone and mail orders and ship worldwide. We welcome you to explore our web site!
||Totally Thomas' TOY DEPOT
Rancho Carmel Plaza
10175 Rancho Carmel Dr, Suite 218
San Diego, CA 92128
Toll Free: 1-800-308-4662
Fax Toll Free: 1-877-TOYS-FAX (1-877-869-7329)
Local Fax: 858-513-2479
Last Update: 12/31/2009
The specialty and developmental toys and products contained in this catalog may be trademarked, servicemarked, copyrighted or patented by individuals, entities or associations who are not owned, affiliated, related, or otherwise a part of Totally Thomas' Toy Depot or Totally Thomas Inc.
Prices and availability subject to change. In-store prices and promotions may differ from those on our web-site.